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FAQ

What forms of payment do you accept?

Aifol.com currently accepts PayPal and all major Credit Cards for all orders. 
When purchasing with PayPal, your shipping address will automatically default to the address on file with PayPal, regardless of the shipping address you enter on your Aifol.com order.

Why is my credit card payment failed?

Payment with credit card may fail because of bank authorization and fraud prevention systems. If you have trouble making a payment via Credit Card, you may contact your card issuing bank or PayPal directly.

Here are PayPal's phone numbers:

  • +1-888-221-1161 (US & Canada Toll Free)
  • +1-888-215-5506 (US & Canada Toll Free)
  • +1-402-935-7733 (International)
  • +1-402-935-2050 (International)

How do I know whether it is safe to shop with you?

As a well-known brand with great acknowledgements on marketplaces like Amazon or eBay, Aifol takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it. Besides, we are totally in line with PayPal's Money-Back Guarantee policy. Hey, why not try yourself now?

Is there any discount for bulk/volume purchases?

Aifol provides discount for bulk/volume purchases. Please email our customer service for more details.

Do you ship internationally?

Yes, only except for Iran, Cuba, North Korea, Sudan, Syria, the Moon...

Call the Customer Service

For tracking your order or something urgent, you can call our hotline 08615105767960.

Email the Customer service

We are looking forward to helping you with your inquiry. We respond to email messages in the order that they are received, and we will respond to your email on a very timely basis.

Connect With Live Help

Ask your questions right now with our customer service.

How do I change the shipping address or cancel my order?

Please contact Customer Service immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after payment and it is not always possible to make changes to the shipping address and/or cancel the order.

Taxes, Customs & Duties

If the package is checked by your country's customs office when it arrives, most websites declare that customers are responsible for import duties, tariffs, and taxes. Customer is our most valued. We try our best to reduce customer’s loss.